Complaints Policy

At Lister Home, we are dedicated to delivering exceptional care and addressing any concerns you may have promptly and effectively. Here’s how you can raise any issues with us:

• Discuss with Our Manager: We encourage you to share your concerns directly with our manager. This allows for immediate attention and resolution of the issue.

• Contact Health New Zealand | Te Whatu Ora: If the concern remains unresolved, you can reach out to your local Health NZ service (NASC or CCC). They can assist with managing the complaint and may gather additional information before responding.

• Ministry of Health Support: For further assistance, HealthCERT at the Ministry of Health can help manage your complaint and may perform inspections if necessary.

• Health and Disability Commissioner (HDC): If the issue is still unresolved, the HDC can investigate the complaint thoroughly. This process aims to address serious issues comprehensively.

• Nationwide Advocacy Support: The Nationwide Health & Disability Advocacy Service offers free help to guide you through the complaints process and ensure your concerns are addressed properly.

For more details or to file a complaint, please contact us:

• Email: manager@listerhome.co.nz

We value your feedback and are committed to continually improving our services to provide the best possible care.